Refund policy
At ZTTW, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within the timeframe outlined below.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by proof of purchase or receipt
To start a return, please contact us at: zttwshop@gmail.com
Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at zttwshop@gmail.com.
Damages and Issues
Please inspect your order upon reception. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about whether your item qualifies for return.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must still be:
- Unworn or unused
- With tags attached
- In original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at zttwshop@gmail.com.